Telephone PBX System Provider in Saudi Arabia

Telecommunications play a pivotal role in our lives. However, for organizations, telecommunications aren’t only crucial. Instead, they’re a necessity. Are you looking for a cost-effective IP telephone system?  or Telephone PBX system in Saudi Arabia ,

Moreover, would you like to reduce your phone bills while being able to speak with your customers, suppliers, and contractors? If you’ve answered yes to both these questions, we can help you.

Please Click Here To Contact Us

ACIX Middle East is a well-known IP telephone solutions provider. We’ve helped organizations across the GCC with implementing a proper IP telephone system.

Please Click Here For More Products

ACIX Middle East harbors significant expertise in providing office telephone systems as integrators, installers, and suppliers. We’ve helped clients, ranging from small businesses to giant corporations all across the GCC. Now, we’ve set our sights on providing the state-of-the-art telecom solutions at our disposal to Saudi Arabian businesses from Riyadh to Jeddah.

Businesses need telecommunications for various reasons. For instance, you were expecting your supplier to deliver the necessary raw materials today. However, the business hours have nearly ended, and your shipment still isn’t here. What do you do? You’re likely going to pick up your phone and contact them. Likewise, if you’ve got a customer who has left a complaint about one of your products, you’ll want to get back to them. After all, customer satisfaction is the lifeline of any business. You’ll dial your number and speak to them personally, hoping they feel that an attentive human is listening and noting their feedback. Hence, telecommunications are crucial for any organization.

When you sign up with ACIX Middle East, not only are you partnering with a leading telecommunications solution provider, but you’re partnering with an organization that can accommodate your needs. Whether you’re seeking enterprise-level IP PBX systems, Medium-level IP PBX solutions, or VOIP gateway solutions, we’ve got you covered. Our GSM PRI, BRI gateways, and IP telephone terminals are renowned in the market for helping boost your productivity while keeping your costs minimal.

Find Out Our Products

What are IP Phone Systems?

When you think about traditional telephone systems, what’s the first thing that comes to mind? You likely imagine telephones at every desk. In addition, you’re probably thinking of a server room that helps accept or decline calls. Such telephone systems don’t serve the company’s needs due to several reasons. For starters, you’ve got to have numerous phone lines connecting the server to phones. In addition, it’s going to cost you a sizable sum of money.

In such a situation, what are your options? The most straightforward and clear-cut solution is implementing an IP phone system. IP phone systems are also known as IP PBX, and they help solve the problems you would face with an analog telephone system. Now, you might be wondering how that’s possible. After all, they’re both telephone systems, correct? Although that’s true, IP phone systems have cloud-based servers, meaning you don’t need wire mazes inside your office connecting to the server. In addition, you can save valuable floor space by not having a server inside your office. You’ll still be able to accept incoming calls and dial outgoing calls. However, you’ll be relying on an internet connection instead.

Almost every modern IP phone system runs using Voice over Internet Protocol (VOIP) technology. You might have heard of this technology before. It’s becoming exceedingly widespread in today’s digitalized world.

How Does an IP Phone System Work?

IP phone systems work by directing incoming calls to the virtual server. Usually, a provider will be hosting your virtual server. Your VOIP provider then transforms the call into an audio file and sends it to an IP telephone system in your office.

Then, you’re connected to your caller. However, unlike normal transmissions, your call is over the internet instead of a cell tower.

Let’s go into detail about the essential components of IP telephone systems. They include:

Virtual PBX

Many people also refer to virtual PBX as a cloud PBX. A cloud PBX refers to a server that can receive incoming calls and transmit them into audio files. You must note that you can’t make or receive VOIP calls over the internet without having a cloud-hosted server.

Voice Gatekeeper

Most traditional phone systems rely on PSTN to make calls via cellular connections. On the flip side, IP phone systems utilize voice gatekeepers to control access to your system. A voice gatekeeper is essential to determine which devices connect to your VOIP system. Likewise, it also determines who can utilize your VOIP system.

Gateways

If you want to use a VOIP phone to call someone who doesn’t have a VOIP number, you’ll need a gateway. Gateways are essential components that allow your VOIP systems to connect with non-VOIP numbers. The best part about utilizing these components is that you can program them to run on a least-call routing rule. Under such instructions, your gateway will detect the fastest method to connect your VOIP-based outgoing calls to your desired number.

IP Desk Phone

You can either purchase an IP desk phone or get an Analog Telephone Adapter (ATA) for your traditional phone. You can typically insert an ATA into your traditional phone and connect it to the internet, enabling you to use it for VOIP calls.

The Benefits of IP Telephone Systems

IP telephone systems offer various benefits to organizations. They include:

Cheaper Set up and Maintenance Costs

Businesses are profit-maximizing entities. Whether you’re a small business owner or the head of a giant corporation, you’ll want to keep expenses minimal. IP phone systems are typically cheaper to install than traditional phone systems due to several reasons. For starters, you’ve already got an internet connection and IP telephones. In addition, you also won’t have to pay a fortune every time you accept an incoming call or place an outgoing call.

Moreover, since you’ll likely have a cloud-based server, you won’t have to maintain your server. In addition, IP telephone systems eliminate the need for wires, meaning you don’t have to worry about wires breaking. All you’ve got to do is keep your VOIP software up to date.

Reliability

If your organization has used traditional telephone systems in the past, you’ll know they can be very unreliable. However, with IP phone systems, you only need an internet connection. Moreover, even if your internet connection goes down, you can switch to another internet connection, such as your phone’s 4G network, to continue placing calls.

Likewise, weather interferences, power issues, and hardware failures don’t impact IP phone systems. However, the same is not true for traditional telecom systems.

Remote-Friendly

Not only is today’s world become exceedingly digitalized, but it’s also embracing remote work. Organizations are allowing more employees to work from home. In addition, several studies have shown that the trend of working from home will continue to rise post-pandemic. Hence, you’ll need an IP telecom system. You might be wondering how IP phone systems can allow remote workers to answer and receive calls. The answer’s simple. IP telephone systems enable you to add your employee’s business cellphone number to the system. Then, you can divert calls to their phone, even if they aren’t present in the office.

Moreover, considering that VOIP systems allow you to send free text messages and make low-cost calls over the internet, they’re essential for remote employees. Organizations can set up virtual call centers using VOIP services.

Scaling

Not all calls are the same. Sometimes, you’ll want to have multiple team members on call when speaking to an important client. Likewise, if you’re talking to a manufacturer, you might want to have all your leading directors on the call. If you were using a traditional telecom solution, you would have to pay for additional hardware and connectivity costs. However, that’s not the case with VOIP systems. All you’ve got to do is call your VOIP provider, add the relevant member to your account, download the VOIP software on their device, and you’re good to go.

Such features make VOIP software more practical for business organizations. For instance, let’s assume you’re running a call center. As your business grows, so will your call center. Growth necessitates adding more employees. However, with a VOIP system, you can keep costs low while expanding your team.

Increased Customer Satisfaction

Have you ever called a business before only to find their line was busy? Such instances can leave you frustrated. You’ll find yourself redialing the number over and over again, hoping for a different outcome. Traditional telecom systems will tell you that the call can’t be placed. Alternatively, they might direct you to voicemail.

However, with VOIP systems, there are no such problems. If you can’t connect to a customer agent immediately, IP phone systems will place you on hold. The system then connects you to the next available agent immediately.

Call queues are an excellent way to deliver customers satisfaction. In addition, they reduce rejected calls.

Moreover, businesses can also offer customers the ability to call them using VOIP systems. Since VOIP-to-VOIP calls are free, customers can rest easy knowing their call won’t cost them anything.

Features of Our Office Telephone Systems

Our office telephone systems include the following features:

• A universal platform where traditional technology meets future IP technology
• Our office telephone systems have no feature base license policy. Instead, we only have Application base licenses that you’ll have to pay.
• We provide mobile applications that don’t require any additional licenses.
• You’ll receive built-in CDR reports, call billing, and budgeting features through our systems.
• Our office telephone systems also have built-in hospitality features, making them perfect for the hospitality and service industry. In addition, they can readily integrate with Micros Fidelio PMS software.
• Our systems include in-screen GSM on all PBX platforms.
• One of the salient features of our systems includes built-in auto-attendants with 16 different voice commands. In addition, they can go up to 5 stages of IVR’s.
• We provide a range of gateway products with different combinations of FXS, FXO, GSM, PRI, etc.
• Wireless PBX with more flexibility.
• Our systems enable you to create VPN tunnels between sites or site-to-client.

Our Telecommunications Solutions

We are a leading supplier of Telephone PBX System in Saudi Arabia , with offices located in Riyadh and Dammam , We’ve got numerous telecommunications solutions. They include the following:

Matrix Business IP PBX Solutions

The brand Matrix Telephone PBX System are popular in Saudi Arabia. The business world is dynamic and ever-changing. Countries like Saudi Arabia are witnessing a business revolution unfold within their borders. Cities like Riyadh and Jeddah are emerging as business hubs for both the local and global markets. Therefore, organizations in these markets need the necessary tools to communicate with business partners across the globe.

Since these organizations are forming strategic alliances globally, they’re emphasizing the need for effective telecommunications solutions. As a result, Saudi Arabian companies across Jeddah and Riyadh seek stable and feature-rich IP PBX telephone solutions for their cost-effectiveness and reliability. That’s where the Matrix IP-PBX solution enters the mix. Matrix has developed the special IP-PBX solution to fulfill all the IP PBX communications needs of large-scale businesses.

Matrix’s IP PBX solution offers unprecedented range, resulting in flexibility. Moreover, it has numerous advanced features that you’ll find beneficial. In addition, it also enables employees to work from home and other remote locations.

Find Out More at www.matrixtelesol.com

Matrix Eternity LE IP PBX Range System

The Matrix Eternity LE IP PBX range system is a hybrid platform capable of supporting 128 analog trunks, 128 GSM ports, 24 PRI ports, 32 VOIP trunks, and 32 ISDN BRI ports. In addition, it can also support 1344 analog users, 128 digital users, and 1500 IP users. Hence, the Eternity LE IP PBX system is an excellent telecommunications solution for enterprises. Moreover, its cost-effectiveness and stability make it a coveted choice for organizations with multiple branch offices.

Matrix Eternity ME IP PBX Range System

The Matrix Eternity ME IP PBX Range system supports anywhere between 10 to 999 IP users. In addition, it also features supporting mechanisms for 128 analog trunks, 64 GSM or 3G ports, 32 BRI lines, 8 PRI lines, and 32 VOIP trunks. Moreover, 512 analog users, 128 digital users, and 999 IP users can use it concurrently.

Small Businesses

Matrix has also designed IP PBX solutions for small businesses. For instance, the Matrix NE IP PBX provides support for 10 to 32 users. Likewise, the Matrix VISIONPRO is another compact digital PBX for small offices, restaurants, clinics, etc. Both these systems fulfill the needs of small businesses. In addition, they include several value-added features, helping reduce communication costs and increase productivity.

Office in a Box

Matrix has also devised solutions for temporary office spaces in Saudi Arabia. The Matrix Navan puts IP PBX, Wi-Fi point, Network switch port, GSM port, VPN routers, and firewalls in a single box.

Matrix VOIP Gate Ways

ACIX Middle East also provides Matrix VOIP gateways. We’ve got multi-channel SIP gateways that offer seamless connectivity between VOIP and PSTN. Likewise, we’ve also got FXO-FXS gateways providing 4 to 32 FXO FXS. These allow you to connect TDM-based telephones to an IP-based telephone system.

Moreover, Matrix also manufactures a VOIP GSM gateway with support for up to 4 to 8 GSM. In addition, it also provides 3G and 4G sim support.

Furthermore, ACIX Middle East also provides IP telephone terminals, offering customers an enhanced user experience and ease of telephone terminals usage.

Specialized IP PBX Telephone Solutions for Hotels and Motels in Saudi Arabia

Saudi Arabia is quickly becoming a business hotspot. In addition, many programs and developments are underway that will attract more tourists to the country. There’s already an influx of religious pilgrims visiting the country annually. However, by 2030, Saudi Arabia’s tourist population will rise exponentially.

ACIX Middle East has partnered with Matrix Telecom to provide an all-in-one integrated communications solution for hotels of all sizes. The telecommunication system caters to budget properties and luxury hotels, empowering hoteliers to deliver a superior guest experience and overcome industry-wide communication challenges.

Our hotel telecom solution meets the communication needs of hotels with 20 rooms and up to 1500 rooms. Matrix has built a specialized hospitality IP PBX solution based on universal slots architecture. In addition, the IP PBX solution features a state-of-the-art design, allowing it to scale to your hotel requirements. Hotels can complement the Matrix Hospitality solution with front desk management, ready PMS software, voice mail systems, hotel wizards, and a built-in auto attendant.

ACIX Middle East – Your Go-to Telephone PBX Systems Solution Provider in Saudi Arabia

ACIX Middle East is a leading company in Saudi Arabia and across the rest of the GCC. Companies throughout Saudi Arabia use our IP telecommunications system to enhance their experience. In addition, our solutions have helped numerous organizations – from Riyadh to Jeddah – improve their productivity and reduce their business costs.

Before implementing our solutions, we analyze an organization’s current situation. After a thorough assessment, we recommend them the ideal telecommunications system for their needs. We’ve got skilled, trained, and certified engineers ready to deploy creative and efficient communication networking solutions with customized features to fulfill your needs.

We’ve already installed several complicated Telephone PBX System in Saudi Arabia  for enterprises and business offices across Riyadh ,dammam and Jeddah. We work with some of the best vendors and companies to create unique telecom solutions with advanced features, helping create the perfect user experience.

Our partnership with Matrix has proven highly successful. However, we’re also partnered with several other leading telecom providers, including Cisco, Avaya, Alcatel, and Panasonic.

In addition, we also provide companies with Hybrid PBX and PABX telecom systems, integrating the best of both IP and analog systems. Doing so creates a solution that fits the need for any organization – regardless of size.

We’ve established our reputation as one of the leading telephone communications solutions providers in Saudi Arabia. Therefore, if you’re interested in improving your company’s cost-efficiency and productivity, we can assist you. Get in touch with ACIX Middle East today to get the ball rolling.